FAQ

Frequently Asked Questions about MoonMail pricing, billing, accounts, bounces and complaints, and more.

Alexandre Saiz avatar José avatar
13 articles in this collection
Written by Alexandre Saiz and José

Can I add a Gmail, Yahoo, Outlook or another free webmail as the sender?

Emails like Gmail, Yahoo, Outlook and more, are considered personal emails. Using them for email marketing is not a good idea.
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Written by Alexandre Saiz
Updated over a week ago

How to promote MoonMail as an affiliate?

Promotional guidelines for affiliate/referral partners.
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Written by José
Updated over a week ago

Contacting MoonMail

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Written by José
Updated over a week ago

Do you offer Discounts to Non Profit / Charities?

Are you an NGO, we have you covered.
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Written by José
Updated over a week ago

MoonMail Pricing

By the way, the most flexible and transparent pricing on earth!
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Written by José
Updated over a week ago

Why is my email going to the spam folder?

Learn how you can stop emails from being filtered as spam with some best practices tips.
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Written by José
Updated over a week ago

How can I reduce complaints?

If you’re getting complaints from your subscribe users, there’s a couple of things that you can do in order to reduce your complaint rate.
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Written by José
Updated over a week ago

Soft bounces

They're on vacation? We'll let them know when they come back
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Written by José
Updated over a week ago

How can I reduce bounces?

Best practices to maintain a clean list to avoid bounces and improve your reputation.
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Written by José
Updated over a week ago

What are the acceptable complaint and bounce rates?

Learn the maximum allowed complaint and bounces rate and how to reduce bounces to maintain a good reputation.
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Written by José
Updated over a week ago

Do I get charged for bounced emails?

Keep your lists extremely clean if you don't want to be overcharged.
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Written by José
Updated over a week ago

Do you offer Discounts to Non Profit / Charities?

Are you an NGO, we have you covered.
José avatar
Written by José
Updated over a week ago

What are the Accepted Payment Methods?

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Written by José
Updated over a week ago