FAQ

Frequently Asked Questions about MoonMail pricing, billing, accounts, bounces and complaints, and more.

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14 articles in this collection
Written by Alexandre Saiz and Rubén Fernández Gordillo

Can I add a Gmail, Yahoo, Outlook or another free webmail as the sender?

Emails like Gmail, Yahoo, Outlook and more, are considered personal emails. Using them for email marketing is not a good idea.
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Written by Alexandre Saiz
Updated over a week ago

Why I get the message "MoonMail is in private beta."?

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Written by Rubén Fernández Gordillo
Updated over a week ago

What are the Accepted Payment Methods?

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Written by Alexandre Saiz
Updated over a week ago

Contacting MoonMail

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Written by Alexandre Saiz
Updated over a week ago

Do you offer Discounts to Non Profit / Charities?

Are you an NGO, we have you covered.
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Written by Alexandre Saiz
Updated over a week ago

MoonMail Pricing

By the way, the most flexible and transparent pricing on earth!
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Written by Alexandre Saiz
Updated over a week ago

How to cancel my MoonMail account

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Written by Rubén Fernández Gordillo
Updated over a week ago

Why is my email going to the spam folder?

Learn how you can stop emails from being filtered as spam with some best practices tips.
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Written by Alexandre Saiz
Updated over a week ago

How can I reduce complaints?

If you’re getting complaints from your subscribe users, there’s a couple of things that you can do in order to reduce your complaint rate.
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Written by Alexandre Saiz
Updated over a week ago

Soft bounces

They're on vacation? We'll let them know when they come back
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Written by Alexandre Saiz
Updated over a week ago

How can I reduce bounces?

Best practices to maintain a clean list to avoid bounces and improve your reputation.
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Written by Alexandre Saiz
Updated over a week ago

What are the acceptable complaint and bounce rates?

Learn the maximum allowed complaint and bounces rate and how to reduce bounces to maintain a good reputation.
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Written by Alexandre Saiz
Updated over a week ago

Do I get charged for bounced emails?

Keep your lists extremely clean if you don't want to be overcharged.
Alexandre Saiz avatar
Written by Alexandre Saiz
Updated over a week ago

Do you offer Discounts to Non Profit / Charities?

Are you an NGO, we have you covered.
Alexandre Saiz avatar
Written by Alexandre Saiz
Updated over a week ago