Gmail, Yahoo, Hotmail, Outlook email addresses (among many others), are not allowed to be added as Sender email addresses within MoonMail. 

1.- First click on your name in the top-right corner and go to Settings.

2 - Next, click on Email identity and Email address, you will see two options, to use an existing email address or to verify a new email address. Pick the second one if you want to add a new email address.

3 - Introduce your new email address and click Verify Email Address

4- An email from Amazon will be sent to that email address so the owner can verify it by clicking on the link to confirm the ownership of the address. Here's an example of the email. If you don't click on the link, the verification of your Sender won't succeed.


5 - After you click the link on the email, your email will be approved. Go back to your MoonMail dashboard and click on the 'Check status' button to update your account. Now you have a new Sender to represent your company.

If you didn’t receive the email from Amazon, first please, double-check your email address to make sure it doesn't have any typo. Then you can click on 'Resend verification email' to send another email. 

6 - Click Save settings

Now you have a custom Sender!

Remember to set-up the DKIM and SPF records for your Sender/s to dramatically improve the deliverability of your campaigns. We've seen improvements of more than 40% in deliverability in Senders with all DKIM and SPF records well setup.
Not techy? Don't worry, just shoot us an email and we'll do it for you.

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