How does MoonMail Autoresponders work?
MoonMail Autoresponders checks all your store orders. When any order matches the conditions you have set on your templates, MoonMail Autoresponders will send an email based on the particular template to your customer's email address, and the conditions you have set.
Order #69 is created. You have set a delay of 7 days for that particular template and you have set the condition that order has to be fulfilled. Once 7 days have elapsed, our system is going to check that order. If it has been fulfilled, the email will be sent to the customer, as scheduled.
n.b The conditions have to be met when the email is sent after the delay time has elapsed.